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Our Guarantees
At Avora New York, we want you to love your piece as much as we loved creating it. That’s why every order comes with our 30-day satisfaction guarantee.
If something isn’t quite right, simply email us with your order details within 30 days of receiving your order. Our team will work with you to find a solution and make sure you feel cared for.
Your jewelry is made to last. Our materials are chosen for durability and everyday wear, and the finish is designed to hold up beautifully over time. Like anything well made, it will develop character with use, but it should not discolor or lose its look under normal conditions. With a little care, it will stay beautiful for years.
Your order is carefully prepared within 1–2 business days. Delivery within the USA takes approximately 5–9 business days after dispatch.
Once your package is on its way, you will receive an email with your tracking number and a link to follow its journey. You can check your shipment’s progress at any time, with tracking updates as it moves toward your doorstep.
Absolutely. Once your order has shipped, you'll receive a tracking number via email.
Yes, shipping really is free. For all orders within the USA, Avora New York provides free shipping via UPS. Every customer receives the same fast, careful service, with no need for a paid priority option.
We pack each Avora New York piece by hand and prepare your order for shipment as soon as it comes in. Once your package is on its way, you will receive a tracking number by email so you can follow its journey to your doorstep.
Delivery times may vary slightly depending on where you live, but our promise is simple: we ship quickly, and you never pay for shipping.
Your jewelry deserves lasting care. If your Avora New York piece needs attention, simply contact us with your order number and a clear photo of the issue. Within the first 6 months, we will repair or replace pieces with defects in materials or craftsmanship whenever possible.
For accidental damage or wear from regular use beyond that period, we are still happy to review repair options or offer a discount toward a replacement.
Every order includes free priority shipping and full tracking.
Not completely satisfied? We'll work with you to find the best solution.
Shop with confidence using Visa, Mastercard, American Express, Apple Pay & Google Pay. All transactions are protected with advanced SSL encryption for a secure checkout experience.