Refund Policy
General Information
Please note that Avora New York does not offer free returns. Return shipping costs are the responsibility of the customer.
Can I return my order?
Yes, returns are possible.
If you are not satisfied with your purchase, you have 30 calendar days from the date of delivery to request a return.
Return Conditions
To be eligible for a return, the following conditions must be met:
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The product must be in perfect condition, without signs of excessive use.
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It must include all original components, accessories, and packaging.
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The product must not show damage resulting from improper use.
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In the case of a defective product, it must be reported as soon as possible after delivery.
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Avora New York reserves the right to refuse returns if there are indications of misuse or damage not attributable to the company.
Return Costs
NOTE: The customer is responsible for the return shipping costs.
All returns must be sent to our international logistics warehouse. The return address will be provided after the return request has been submitted.
Alternative Solutions
Before initiating a return, we encourage customers to contact us first. In many cases, we may be able to offer alternative solutions that are more convenient and cost-effective than returning the product.
Depending on the situation, these solutions may include partial refunds, replacements, store credit, or other mutually agreed resolutions.
How Can I Return My Order?
To initiate a return, please:
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Send an email to: avoranewyork@gmail.com
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Include the following information:
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Order number
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Reason for the return
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Photo(s) (if the product is damaged or defective)
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Full name
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Full address
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Once we receive your request, we will provide you with the return instructions and return address.
⚠️ Please do not send any products without contacting us first.
Processing Time
Once the returned product has been received, the return will be processed within a maximum of 7 business days.
Conditions
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The product must be returned in good condition.
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The customer is responsible for the return shipping costs.
Refunds and Alternative Resolutions
Before proceeding with a return, customers are encouraged to contact us at avoranewyork@gmail.com.
In addition to returns, Avora New York may offer alternative resolutions that can be more beneficial for the customer, depending on the circumstances. These may include partial refunds, replacement products, store credit, or other appropriate solutions.
If a return is ultimately chosen and approved, the refund will be processed after the returned item has been received and inspected.
Order Cancellations
Due to our automated order processing system, orders cannot be cancelled once they have been processed.
If the order has already been shipped:
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It cannot be cancelled.
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You must wait until you receive the order and then contact us regarding the available resolution options.
Orders in Transit
As we work with international logistics providers, orders may be shipped from different locations.
Once an order is in transit, it can no longer be cancelled.
Important Recommendation
To speed up the process, we recommend sending us proof of shipment if a return has been approved and dispatched.